CQC Inspection Results
HP Homecare's latest Care Quality Commission inspection demonstrates our unwavering commitment to providing safe, effective, caring, responsive, and well-led private nursing care across London.
Comprehensive Assessment Complete
September 2024 | Lead Inspector: Mark Cross
Inspection Overview
Assessment Details
About CQC Inspections
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. CQC inspections assess providers against five key questions to ensure the highest standards of care and safety.
CQC Assessment Results
The CQC assesses care providers against five fundamental questions. Here's how HP Homecare performed:
Are services safe?
Protecting people from avoidable harm
Key Strengths:
- Robust staff recruitment: DBS, references, Right-to-Work checks
- Live CRM system tracking all compliance requirements
- Accurate medication administration with e-MAR low-stock alerts
Additional Highlights:
- Comprehensive care planning and risk assessments
- Proactive incident reporting and supervisory reviews
- Lone worker safety and clinical risk management systems
Are services effective?
Delivering care that achieves good outcomes
- Clinical care delivered by trained nurses with monitored competencies
- Digital Nurse Notes system providing real-time oversight
- High staff training compliance with active monitoring
- Multi-disciplinary collaboration with GPs, consultants, therapists
Are services caring?
Treating people with compassion and respect
- Service adapts to individual needs including cultural/language preferences
- Quarterly reviews ensure care remains aligned with client wishes
Client Feedback Highlights:
"Clients and relatives consistently report high satisfaction, describing service as 'flawless,' 'marvellous,' and 'really good.'"
Are services responsive?
Meeting people's needs
- Staff demonstrate compassion, continuity, and attention to personal preferences
- Clients value the service highly with emphasis on continuity of care
- Case study evidence shows staff going to great lengths to protect clients
- Social and cultural needs actively considered and met
Are services well-led?
Good leadership and governance
Leadership Excellence Recognised:
"Both the registered manager and director demonstrated professionalism, enthusiasm, and a genuine commitment to person-centred care. Their dedication and clear passion for making a positive difference were evident throughout, reflecting strong leadership and a focus on placing people's needs at the forefront."
Governance Strengths:
- Digital CRM system provides transparency and real-time oversight
- Learning culture embedded: complaints lead to process improvements
- Proactive governance with continuous audits and supervisory systems
Culture & Inclusion:
- High staff retention reflecting supportive management
- Equality, diversity, and inclusion considered in recruitment
- Staff supported to meet clients' cultural and language needs
What This Means for You
Our comprehensive CQC inspection demonstrates that when you choose HP Homecare, you're choosing a provider that meets the highest standards of care quality, safety, and governance.
Proven Safety Standards
Robust systems ensure your loved one's safety and wellbeing
Compassionate Care
Consistently high satisfaction with personalised, caring approach
Excellence in Leadership
Strong governance and passionate leadership recognised by CQC
About the Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety.
CQC inspections provide families with confidence that care providers meet strict national standards. HP Homecare's comprehensive assessment demonstrates our commitment to excellence across all five key areas of care.
Independent healthcare regulator for England