The Story Behind This 5-Star Review
"The carers didn't stifle my independence but rather encouraged and involved me in all aspects of my care routine. My wife was reassured and able to rest at night knowing I was safe with the support of the carer."
— Mr. H, Post-Hospital Care Client from Highgate
Post-Hospital Care in Highgate
Note: Names and specific identifying details in this case study have been altered to protect client confidentiality.
Client Situation & Care Needs
At HP Homecare, we focus on keeping clients safe and comfortable within their own homes, especially during the vulnerable period following hospital discharge.
A family member contacted us about providing post-hospital care for Mr. H, a gentleman in Highgate who had been hospitalized for leg oedema and was experiencing mobility difficulties. His condition required attentive care and professional support to ensure proper recovery.
Responsive Assessment & Care Planning
Our registered manager conducted a thorough home assessment after Mr. H's discharge to evaluate his specific care requirements and home environment.
We identified that Mr. H needed help with:
- Personal care and hygiene
- Mobility support, particularly at night
- Medication administration
- Skin integrity monitoring
- Fluid intake encouragement
Mr. H had initially been reluctant to accept care, having always valued his independence. Working with both him and his wife, we developed a care plan that would support his needs while preserving his autonomy.
Our Personalized Care Approach
The care plan we created in collaboration with Mr. H and his wife included:
Nighttime Care
- A call bell system that respected his privacy while providing support when needed
- On-demand assistance for toilet visits
- Medication administration from pharmacy-prepared blister packs
- Drinks provided as needed
- Help with positioning in bed
Morning Care
- Shower assistance
- Help with dressing, particularly socks
- Application of compression stockings
- Skin integrity monitoring
- Application of topical creams
We assigned a small, consistent team of carers to support Mr. H, enabling them to build rapport and understand his specific preferences.
Comprehensive Risk Management
We conducted a thorough risk assessment and implemented practical solutions:
| Risk | Our Solution |
|---|---|
| Falls risk |
|
| Deep Vein Thrombosis (DVT) |
|
| Dehydration |
|
| Infection prevention |
|
| Skin integrity |
|
Positive Outcomes for the Client & Family
After approximately one week of care, several positive outcomes were achieved:
- Greater mobility confidence — Mr. H became more secure in his movements
- Maintained independence — The balance between support and encouraging self-care worked well
- Peace of mind for his wife — She could rest knowing professional support was available
- Safe recovery at home — Avoiding the need for readmission to hospital
- Positive experience — Despite initial reluctance, Mr. H appreciated the care approach
"We were particularly impressed with their ability to respond at very short notice despite challenging circumstances. We would have no hesitation in recommending HP Homecare to friends or family if they need similar services."
Key Insights from This Case
This case reinforced several principles about delivering effective care:
- Maintaining dignity and independence remains essential during recovery
- Simple solutions like a call bell can effectively balance independence with necessary support
- Consistent carers help build trust and improve the care experience
- Adapting assessment procedures to meet each client's specific circumstances
- Comprehensive risk assessment is critical for safe home-based recovery
Our ability to respond quickly to the family's needs, even amid challenging external circumstances, highlighted our commitment to flexible, responsive care.
Need Post-Hospital Care Support?
If you or a family member require support following hospital discharge, we can help with personalized care that respects independence while ensuring safety and recovery.
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