Compassionate and skilled care at home restores palliative wellbeing for elderly lady

Written by Michele Jogee on 21 September 2018

“From the outset Mother intuitively liked Katerina, who is outstanding in her care capabilities and compassionate understanding. My mother can no longer talk, so Katerina also deals clearly and confidently with other visiting health professionals such as Mother’s GP, and many often commend her professionalism. This excellent continuity of care means that my mother’s wellbeing is as good as it possibly could be, given the considerable impact of her medical conditions.”

Elena - Mrs Subiotto’s daughter


The client


Mrs Subiotto was living in Rome, Italy when her health started to rapidly decline about two years’ ago. Her daughter, Elena, immediately realised that her mother needed continuous care in order to stabilise her health and wellbeing – ideally in a home environment – so she brought her mother to England. “My mother’s Alzheimer’s was noticeably progressing and she was also experiencing heart problems. I realised that she hadn’t been able to look after herself properly and self-neglect was a big issue. I needed her to live close-by and be cared for.”


Working full-time, Elena was unable to care for her mother; especially on a daily basis.  Equally, Elena realised that she didn’t have the relevant skills to be her mother’s carer. Due to the immediacy of care need, Elena researched the Internet. “Health Professionals Homecare was one of the first organisations I reviewed. Their website particularly impressed me with the way it described the different care options they provide and the situations they applied to. It may sound strange, but I could really sense their caring attitude online and when I spoke to their Head of Homecare Michele Jogee, I knew that my instincts were right.”


The care requirements


Health Professionals Homecare considers matching clients and carers in terms of personality, manners and demeanour as vital as a carer being equipped with the right experience and skill-sets. Elena adds, “Michele was very thorough and reassuring and placed high emphasis on getting a carer who would be well suited to my mother in terms of personality, as well as care capability, which was a key pointer to the depth of effort that Health Professionals Homecare makes for their clients.”


Even though Elena’s enquiry was at very short notice, following diligent vetting of carers and home environment risk assessments, Health Professionals Homecare assigned experienced carer Katerina within 48 hours from the first contact.  “Within one week of my mother returning from Rome, there was a stable and effective care system in place.”


“It’s a real privilege looking after Mrs Subiotto in her own home. As her carer and companion I’m able to ensure that she receives a balanced, nutritious diet and is constantly hydrated. But there’s so much more to my role than that. Now, with diminished speech, Mrs Subiotto relies on me to communicate for her, especially when other health professionals visit. Being cared for at home is not just personal and comfortable –it undoubtedly prolongs life.”


Katerina Horokova, Private Carer, Health Professionals Homecare


The care delivery

  • 5 hours daily/palliative care at home –Weekday
  • 10 hours daily care at home – Weekends
  • Personal care
  • Administration of medication
  • Hoisting / Bathroom care
  • Meal preparation / Meal sharing
  • Light household duties
  • Companionship

Elena concludes, “I’m an only child and knowing that my mother is cared for so well – and also has companionship – relieves my burden of worry. Katerina and Michele keep in constant touch by text during the day to keep me informed and we speak on the telephone once a week.  Ironically, as my mother’s health deteriorated about two years’ ago, the difference in her quality of life today is immeasurable… All because of Health Professionals Homecare.”


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