Health Professionals posted on November 22, 2011 01:01
The CQC have published a report on our service (latest care inspection by the CQC link)
We have always published such reports and reviews on our website (full list here) so you have instant access to an indepentant view/assessment of our care at home services in the UK and we hope that it provides service assurance to you of our high care service level to our private care at home clients.
The full review can be found at this link (PDF link to CQC report). Please find extracts from this report below.
"We reviewed all the information we hold about this provider, carried out a visit on 11 October 2011, checked the provider's records, reviewed information from people who use the service, talked to staff and reviewed information from stakeholders.
We sent questionnaires to all of the people using the service. All of the information received was positive, they told us they were happy with the standard of care and support provided from Health Professionals"
"CQC sent questionnaires to all of the people that use the service. All commented that staff treated them with dignity and respect."
"All commented that staff provided the relevant care and support."
"They followed the correct procedures in moving and handling, personal care and administering and supporting with medication.They also said staff knew their jobs and worked well as a team."
"The records looked at when visiting the service, showed us the agency supported staff. Questionnaires received from the agency from people who use the service told us that generally staff met their needs, knew their jobs, showed commitment and followed procedures correctly. They also said the agency kept in frequent contact to monitor the quality of care provided.
"We spent time talking to staff who informed us that they are provided with ongoing training and development. Staff told us they were supported by the manager and had supervision and annual appraisals."
Should you wish to discuss your care at home requirements, please call our service on 0207 2011142.